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Suspense Proccesor in Lake Zurich, IL at Dovenmuehle

Date Posted: 5/17/2018

Job Snapshot

Job Description


Responsible for timely and accurate processing of suspense mortgage payments and other Cashiering transactions.

Responsibilities include, but are not limited to, the following:

  • Process payments using internal servicing software
  • Balance payment/payoff batches and prepare batches for deposit
  • Receive and sort payments/payoffs received through overnight and regular mail
  • Monitor exception reports (P100) to ensure timely processing and forwarding of payments
  • Insure that all daily work is processed in an accurate and timely manner including irregular payments, suspense, corporate advance deposits and Collection/Bankruptcy payments
  • Monitor faxes and other information received to ensure timely processing of payments and other information received
  • Obtain backup for aged items in suspense
  • Determine if funds can be processed or if reversals and reapplication is needed
  • Notify customers of unidentified funds in suspense by letter
  • Follow up on notifications to return funds to customer
  • Provide weekly suspense reports to specific clients
  • Performs all other responsibilities and duties deemed necessary

Job Requirements

Job requirements:

  • High School Diploma or equivalent
  • At least 1 year of experience handling large volume of cash, check or payment transactions
  • High rate of speed and accuracy in data entry
  • PC proficiency and experience with Microsoft Word and Excel required
  • A strong sense of urgency and ability to work in a fast paced environment required
  • Accurate and detail oriented, able to follow complex instructions
  • Requires high level of personal accountability and problem-solving skills