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Foreclosure Specialty Rep (QC Powercell) in Lake Zurich, IL at Dovenmuehle

Date Posted: 5/17/2018

Job Snapshot

Job Description



Summary:

Manages the pipeline of system enhancements and user requests from the Mortgage Disposition Department through completion by the Lender Processing Services PowerCell Team.



Responsibilities include, but are not limited to, the following:

  • Compile, organize and submit PowerCell tickets in the format established by LPS.
  • Manage the pipeline of tickets from initiation to fruition.
  • Ensure pipeline tasks are completed in a timely manner.
  • Identify areas of opportunity within the process and recommend efficiencies.
  • Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues and provide general guidance on how to avoid or deal with similar situations in the future.
  • Maintain logs for performance and trending within the department.
  • Complete projects as assigned and keep a project plan.
  • Work with foreclosure team members on potential enhancements to various foreclosure processes.
  • Perform all responsibilities and duties deemed other duties as assigned.
  • Maintain a professional attitude and atmosphere within the department.

Job Requirements



Job requirements:

  • High School diploma required. College degree with an IT/Programming/Help Desk background is preferred.
  • A general understanding of Mortgage Servicing is necessary. Experience in State, Federal, and Agency guidelines pertaining to foreclosure and bankruptcy is preferred.
  • Excellent writing and communication skills.
  • Must demonstrate exceptional organizational, analytical, and problem solving skills.
  • Highly proficient in the Microsoft Office suite with above average knowledge of Excel and Word.
  • Knowledge of Passport or comparable query software is a plus. Must be self-motivated with strong time management skills.