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Customer Service Representative in Lake Zurich, IL at Dovenmuehle

Date Posted: 6/17/2018

Job Snapshot

Job Description


Customer Service Representative: answering complex customer inquiries, regarding a borrowers mortgage loan, within an Inbound-Call Center environment on behalf of both Dovenmuehle and Private Label clientele.

Responsibilities include, but are not limited to, the following:

  • Answer complex customer inquiries concerning all aspects of loan servicing
  • Document all customer contact; task each call with the appropriate request or inquiry
  • Maintain knowledge base of current practices, procedures, and policies within loan servicing
  • Serve in a public relations capacity when dealing with both external and internal customers
  • Present a positive and professional demeanor at all times

Job Requirements

Job requirements:

  • 1+ years in Call Center environment
  • Strong verbal and written communication skills
  • Organizational talent and time management skills
  • Effective multi-tasking ability: must be comfortable navigating between multiple computer screens at the same time while speaking on the phone
  • Ability to work in a fast paced, daily metric driven, goal oriented Call Center environment
  • Customer Service hours: office open Monday - Friday until 7 P.M. There are both Full time and Part time positions available.


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