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Customer Service Representative (Full Time) in North Aurora, IL at Dovenmuehle

Date Posted: 4/11/2018

Job Snapshot

Job Description



Summary:

Customer Service Representative answering complex customer inquiries; regarding a borrowers mortgage loan; within an Inbound-Call Center environment, on behalf of both Dovenmuehle and Private Label Clientelle



Responsibilities include, but are not limited to, the following:

  • Answer complex customer inquiries concerning all aspects of loan servicing
  • Document all customer contact on the work code system
  • Maintain knowledge base of current practices, procedures, and policies for loan servicing
  • Serve in a public relations capacity when dealing with both external and internal customers
  • Present a positive and professional demeanor at all times

Job Requirements



Job requirements:

  • 1+ years in a Call Center environment
  • Strong verbal and written communication skills
  • Organizational and time management skills
  • Effective multi=tasking ability: must be comfortable navigating between multiple computer screens at the same time while speaking on the phone