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Customer Service Representative - Call Center in Lake Zurich, IL at Dovenmuehle

Date Posted: 12/30/2018

Job Snapshot

Job Description


Customer Service Representative answering customer inquiries regarding a borrowers mortgage loan, within an In-Bound Call Center environment on behalf of Dovenmuehle and Private Label Clientelle. •Customer Service hours: Office open Monday - Friday until 7 PM. There are both Full time and Part time positions (Full time position Monday - Friday, 10 A.M. - 7 P.M. Part time position Monday - Friday, hours of 10 A.M. - 2 P.M. - hours may vary based on the needs of business). Dovenmuehle continues to enjoy significant growth based on the extremely high level of performance delivered to our clients and mortgage borrowers nationwide. This consistent success has created excellent career opportunities at all levels and at all locations throughout the Dovenmuehle organization. These opportunities include entry-level positions with extensive job training and career advancement based on performance, as well as management opportunities for experienced individuals with a dedication to excellence.

Responsibilities include, but are not limited to, the following:

  • Answer customer inquires concerning all aspects of loan servicing
  • Document all customer contact on the work code system
  • Maintain knowledge base of current practices, procedures, and policies within loan servicing
  • Serve in the public relations capacity when dealing with both external and internal customers
  • Present a positive and professional demeanor at all times

Job Requirements

Job requirements:

  • 1+ years in Call Center environment
  • Strong verbal and written communications skills
  • Organizational talent and time management skills
  • Effective multi-tasking ability: must be comfortable navigating between multiple computer screens at the same time while speaking on the phone


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