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Customer Service Representative - Call Center in Lake Zurich, IL at Dovenmuehle

Date Posted: 6/29/2018

Job Snapshot

Job Description



Summary:

Customer Service Representative answering customer inquiries regarding a borrowers mortgage loan, within an In-Bound Call Center environment on behalf of Dovenmuehle and Private Label Clientelle.



Responsibilities include, but are not limited to, the following:

  • Answer customer inquires concerning all aspects of loan servicing
  • Document all customer contact on the work code system
  • Maintain knowledge base of current practices, procedures, and policies within loan servicing
  • Serve in the public relations capacity when dealing with both external and internal customers
  • Present a positive and professional demeanor at all times

Job Requirements



Job requirements:

  • 1+ years in Call Center environment
  • Strong verbal and written communications skills
  • Organizational talent and time management skills
  • Effective multi-tasking ability: must be comfortable navigating between multiple computer screens at the same time while speaking on the phone