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Customer Service Representative (Call Center) in North Aurora, IL at Dovenmuehle

Date Posted: 5/11/2018

Job Snapshot

Job Description

Job Summary
Customer Service Representative answers borrower inquiries within an inbound call center environment on behalf of Dovenmuehle and Private Label clientele.
*Customer Service hours: Office open Monday - Friday until 7 PM. There are both Full time and Part time positions (Part time position 20-26 hours a week, between the hours of 9 A.M. - 3 P.M. - hours may vary based on the needs of business).
Dovenmuehle continues to enjoy significant growth based on the extremely high level of performance delivered to our clients and mortgage borrowers nationwide. This consistent success has created excellent career opportunities at all levels and at all locations throughout the Dovenmuehle organization. These opportunities include entry-level positions with extensive job training and career advancement based on performance, as well as management opportunities for experienced individuals with a dedication to excellence.


Full-time and part-time positions available at Lake Zurich, Elgin and North Aurora locations.
Customer Service Responsibilities:


  • Inbound Call Center - Answering customer inquiries regarding mortgage loans on behalf of both DMI and Private Label clientele

  • Serve in a public relations capacity when dealing with both external and internal customers

  • Document all customer contact; task each call with the appropriate request or inquiry

  • Communicate and support call center quality initiatives

Job Requirements

Qualifications and Skills


  • One or more years in a Call Center

  • Present a positive and professional demeanor at all times

  • Strong Communication skills, time management ability, organizational skills

  • Ability to work in a fast paced, daily metric driven, goal orientated Call center enviorment

  • Ability to multi-task: navigate between multiple computer screens and types at least 30 WPM, while assisting borrowers on calls

  • Experience within Mortgage Servicing and Banking a plus