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Corporate Trainer-North Aurora in North Aurora, IL at Dovenmuehle

Date Posted: 8/31/2018

Job Snapshot

Job Description



Summary:

Dovenmuehle Mortgage Inc., one of the nation’s oldest and most respected mortgage loan servicing companies is seeking a highly effective Corporate Trainer to join our Training Department. This position is based in our North Aurora Call Center and focuses primarily on new hire orientation and customer service and collections training classes. May conduct training in Elgin or Lake Zurich locations at times.



Responsibilities include, but are not limited to, the following:

  • Facilitate learning via classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate adult learning styles
  • Deliver new hire training and other departmental training programs; provide creative, effective classroom instruction throughout the organization
  • Manage classroom environment, analyze results and identify gaps in training needs
  • Design leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate
  • Conduct comprehensive needs analysis to ensure that training fulfills the needs and objectives of the company
  • Create exercises, instructional activities and training assessments that reinforce learning
  • Partner with Subject Matter Experts (SME’s) to create and revise departmental procedures through process mapping
  • Explore new ideas for improved workflow and automation enhancements
  • Support departmental initiatives and identity ways to enhance training effectiveness
  • Contribute to the overall success of the Training Dept. by identifying ways to continuously improve the learning process
  • Perform various other tasks as assigned by the department supervisor and/or manager

Job Requirements



Job requirements:

  • Minimum 2 - 5 years of professional classroom facilitation; experience must be in a training capacity
  • Related work experience in mortgage servicing, finance industry
  • Exceptional facilitation, presentation and listening skills
  • Excellent verbal and written communication skills
  • Strong writing skills, attention to details and capacity to develop quality training material
  • Highly proficient in time management, organization, planning and prioritization
  • Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic
  • Ability to manage changing priorities, meet deadlines and adapt to a changing business environment
  • Strong interpersonal skills and ability to establish rapport
  • Commitment to excellence, has strong work ethic and takes pride in their work
  • Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Publisher, Outlook
  • Experience with mortgage servicing, (desired), and mortgage terminology
  • Working knowledge of Windows 7 and Internet Explorer
  • Bachelor’s degree or related experience