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Collections Supervisor in North Aurora, IL at Dovenmuehle

Date Posted: 4/11/2018

Job Snapshot

Job Description


The Collections Supervisor assists management on high level issues of concern pertaining to mortgagor and client issues, which require collection expertise to resolve situations. Oversees and maintains collection department standards on the DMI portfolio.

Responsibilities include, but are not limited to, the following:

  • Oversee a group of full-time and part-time collection counselors
  • Handles escalated phone issues
  • Initiates calling campaigns that are set up on the predictive dialer
  • Demonstrate working knowledge of federal regulations and collection laws
  • Utilize proper protocol for borrowers, clients and state regulations
  • Offer suggestions and ideas to improve processes that serve the best interest of the company, borrower and client
  • Meet or exceed monthly goals
  • Train newly hired Collection Counselors
  • Ongoing performance coaching
  • Performs all other responsibilities and duties deemed necessary

Job Requirements

Job requirements:

  • Supervisory experience (over more than 12 people)
  • Strong communication, interpersonal and organizational skills