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Collections Counselor in Elgin, IL at Dovenmuehle

Date Posted: 5/17/2018

Job Snapshot

Job Description


This is a great opportunity to learn the Mortgage Servicing Business and to bring your professional Customer Service skills to the Collections department at Dovenmuehle Mortgage, Inc. We currently have openings at both our North Aurora and Elgin locations.

Learn a new industry and become a part of a great team at Dovenmuehle Mortgage, Inc!

Responsibilities include, but are not limited to, the following:

  • Receive Inbound or place Outbound calls to delinquent borrowers
  • Collect on past due home mortgage loans that have become delinquent; in a timely manner, per federal and state laws, agency and client guidelines
  • Discuss financial status of loans with client borrowers
  • Understand and achieve metrics, as set by department
  • Collection Counselor Full-time Various shifts Shift is Monday - Friday (various shifts,); must be open to working a Saturday day shift when needed (minimum one Saturday a month).

Job Requirements

Job requirements:

  • Must have excellent verbal communication skills, time management skills, and effective multi-tasking ability
  • Previous Call Center experience, minimum one year
  • Must be able to work in a fast paced, metrics driven Call Center environment
  • Must be comfortable navigating between multiple computer screens at the same time while speaking on the phone; as well as type at least 30 wpm