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Account Manager II in Lake Zurich, IL at Dovenmuehle

Date Posted: 5/20/2018

Job Snapshot

Job Description


Administer and manage the relationship for all assigned subservicing accounts. Provide centralized support for all of the needs of each assigned client (typically with a portfolio under 5,000 loans). Ensure delivery of quality service, provide rapid response and develop a strong communication link between Dovenmuehle and the subservicing clients.

INTERNAL CONTACTS: All levels of the organization through Senior Vice President.
EXTERNAL CONTACTS: Clients, mortgagors and/or their agents (attorneys, title agents), regulatory agencies.

Responsibilities include, but are not limited to, the following:

  • Maintain weekly contact with assigned accounts to identify, research and resolve any questions, service quality issues, procedure changes, new loan programs, billing issues or any other requests made by the subservicing client.
  • Coordinate internal research and response among all Dovenmuehle departments, both in writing and by telephone, to various inquiries from assigned accounts and from the Division Manager for other non-assigned accounts.
  • Coordinate quarterly relationship reviews with the senior management of Dovenmuehle and the client to maintain close relationships with the primary contacts and decision-makers, monitor client satisfaction, and evaluate methods to improve the overall relationship.
  • Identify possible product and service enhancements to the subservicing program based upon client feedback. Summarize and present ideas for enhancements to the Division Manager.
  • Evaluate use of optional services by each assigned client to ensure optimum service levels as appropriate for each client.
  • Monitor billing to each assigned client to evaluate opportunities for revenue enhancement for Dovenmuehle or cost reductions for the client.
  • Maintain current status reports for all assigned clients and provide timely written summaries of all significant client contact.
  • Performs other duties as assigned.

Job Requirements

Job requirements:

  • • Bachelor’s degree
  • • Minimum three to five years of experience in mortgage servicing, mortgage banking, commercial banking or cash management.
  • • Past experience managing account relationships at senior levels preferred.
  • • Excellent research and analytical skills. Strong written and verbal communication skills. Effective organizational and negotiating skills.
  • relationship manager